Return & Refund

Return & Refund Policy

Effective Date: [Insert Date]

1. Overview

At [Your Store Name], we strive to ensure your satisfaction with every purchase. If you are not fully satisfied, this Return & Refund Policy explains your options for returning products and receiving refunds.

2. Return Eligibility

Products are eligible for return if they meet the following criteria:

• Returned within 30 days of purchase (or as required by your local law).
• In original, unused condition with all packaging, tags, and accessories.
• Receipt or proof of purchase is provided.

3. Non-Returnable Items

Certain items are non-returnable:

• Final sale or clearance items.
• Personalized or custom-made products.
• Hygiene-sensitive products (e.g., cosmetics, undergarments).

4. How to Initiate a Return

To start a return, follow these steps:

• Contact our Customer Support at [Insert Email] or [Insert Phone Number].
• Provide your order number and reason for return.
• We will issue a Return Authorization and provide instructions for shipping the product back.

5. Return Shipping

Return shipping costs:

• Customers are responsible for shipping fees unless the item was defective or incorrect.
• Use a trackable shipping method to ensure safe delivery.

6. Refund Process

Once we receive and inspect your return, we will process your refund as follows:

• Refunds are issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• You will receive an email notification once the refund is processed.

7. Exchanges

If you wish to exchange a product (size, color, or defective item):

• Follow the return steps above.
• Once the return is received and approved, we will ship the replacement item.
• Additional shipping costs may apply for exchanges, depending on location.

8. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us immediately within 7 days of receiving the item.
• Provide photos of the damage/defect.
• We will arrange a replacement or full refund at no cost to you.

9. Contact Information

If you have questions regarding returns or refunds, contact us:

[Your Store Name]
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We are committed to making your shopping experience smooth and hassle-free.